Privacy Policy - Kinship

LNB SOLUTIONS, INC.:

PRIVACY POLICY

Last Updated on: April 16, 2022

 

Your (“you” or “User”) privacy is of the utmost important to us here at LNB Solutions, Inc. (“Company,” “we,” “our,” or “us”). This Privacy Policy governs the manner in which we collect, use, maintain, and disclose the information that we collect from the users (“User”) of our website, <lnbsolutions.com> (“Site”). This Privacy Policy applies to the Site and all products and services that we provide, and is part of our Terms of Use, which can also be found on our Site.  Should you disagree with the Privacy Policy you should stop using the Site immediately and refrain from doing so in the future.  By accessing and using our Site you affirm that you have read the Terms of Use and Privacy Policy, and that you agree and acknowledge the terms contained in each document.

Personal Identification Information.

In order to operate the Site effectively and faithfully provide our Users with the best services we can provide, at certain times we may need to collect “Personal Identification Information” from our Users.  Personal Identification Information may include, but is not limited to, the following: name, date of birth, gender preference, address, phone number, email address, payment information (e.g. credit card information, debit card number, and/or Apple Pay), and the method or person that led the User to the Site. We shall collect this information in a variety of ways, such as requesting this information when Users register on the Site and we may request specific information in connection with the other services, features or resources we make available on our Site. While Users may need to provide certain information, as specified above, to access some Site features or contact Company with inquiries, Users may visit our Site anonymously, without creating an account or providing Personal Identification Information.

We will collect Personal Identification Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain services offered on the Site.  While you, the User, has the ability to share or not share certain Personal Identification Information with us, the failure to do so may limit the functions of the Site, and services we can provide you. By  deciding to provide us with this information, you agree to our methods of collection and use, as well as to the other terms and provisions of this Privacy Policy.

Non-Personal Identification Information.

In addition to Personal Identification Information, we may collect “Non-Personal Identification Information” about Users whenever they interact with our Site. Non-Personal Identification Information includes, but is not limited to: log data (information such as your computer, Internet Protocol address (“IP”)), pages that you visit within our Site, the amount of time spent on those pages, actions you take, along with other statistics and technical information about Users means   of connection to our Site, such as the time of Site visit, Site traffic based upon geographic region, internet service provider, and other similar information. 

Web Browser Cookies. Like most websites on the internet, our Site utilizes “cookies” to collect information and enhance User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You can change your browser’s settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to access or use certain pages within the Site.  Additionally, the Site may also include the use of cookies of services owned or provided by third parties that are not covered by our Privacy Policy. We do not have access or control over these cookies. We may also use third party cookies for the purposes of web analytics, attribution and error management.

Use and Disclosure of Collected Information.

We do not sell or market your Personal Identification Information to third parties. However, the information we collect, both personal and non-personal, may be used or disclosed to third-parties for one or more of the following purposes:

  • To improve customer service: The information you provide us helps us respond to your customer service requests and support needs more efficiently. We may use your relationship with the Company, including use of the Site, to improve our services and respond to your requests.
  • To personalize and improve user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their transaction(s) with the Company, or for responding to User inquiries, questions, and/or other requests. The Company may create a Mailing List for future communications. If a User decides to opt-in to our Mailing List, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
  • As required by law enforcement: To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As required by law: To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.
  • To market potentially beneficial services to you: We may need you to provide certain information to us to personalize your Site experience, and to deliver content and product and service offerings relevant to your interests, and may do so via email or text message (with your express written consent, where required by law).

How We Protect Your Information.

In order to ensure your privacy, we have adopted appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. While no internet-based service carrier can guarantee security with 100% certainty, our security measures are an application of the industry standards and best practices to avoid and prevent the unauthorized access described above.  Additionally, we comply with and/or exceed all applicable state and federal laws and regulations regarding data privacy.

Sharing Your Personal Information.

We do not sell, trade, or otherwise exchange Users’ Personal Identification Information to others except as required by law.  However, we may share generic aggregated demographic information not linked to any Personal Identification Information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third Party Websites. Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Your decision to leave our Site and browse and/or interact with the links, content, and other information found on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Phishing.

The practices of online identity theft and account hacking, including the practice currently known as “phishing,” are widespread on the internet, and of great concern. It is just as much a requirement of the User to diligently preserve their personal information and account information, as it is the Company’s. Whenever a third party requests that you provide information concerning your interactions with the Site, or if applicable your account information, you should always double-check to make sure you are doing so within our secure system. We will never request any login information or your credit card information in any non-secure or unsolicited communication (whether via email, phone, or otherwise). 

Service Providers.

As necessary, we may employ third party companies and individuals to perform certain tasks which are related to the Site, or to provide audit, legal, operational or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. It is our policy that we only share the minimum necessary information with said service provides as needed for them to perform their task for us and only after entering into appropriate confidentiality agreements.

Children’s Privacy.

We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to become our User. The Site is not directed and not intended to be used by children under the age of 18.  If you’re aware that we have collected Personal Identification Information from a child under age 18 please let us know by contacting us so that we can investigate the claim, and delete that information.

International Transfer.

Your information may be transferred to—and maintained on—computers, servers, and other means of data storage located outside of your state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained, securely as outlined in this Privacy Policy. Your consent to our Terms of Use, followed by your submission of such information, represents your agreement to such transfers.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. As such, we may disclose User information that is necessary or appropriate to protect the safety of the public or any individual person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that we may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities.

Digital Millennium Copyright Act (“DMCA”) Notifications.

The DMCA provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted by LNB Solutions, Inc. on the Site infringe upon your copyrighted work(s), you may send us a written notice of claimed infringement. The notice must include the following information:

Sufficient details to identify the copyrighted work(s) that you believe has been infringed upon;

  • A description of where the material that you claim is infringing is located on the Site;
  • Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and electronic mail address at which you may be contacted;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the owner of or are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
  • Your signature.

The Company will process your notification in compliance with the applicable provisions of the DMCA where an agent designated by the Company shall be authorized to receive notifications of claimed infringement under the DMCA.  Following a review of your claim, the Company shall take whatever actions, in its sole discretion, it deems necessary and appropriate – including removal of the materials from the Site.

A submission under this section of these Terms should be made to the Company’s DMCA Agent, Dunlap Bennett & Ludwig PLLC, who can be reached via the following methods of communication: Email: dmca@bllawyers.com, and Telephone: 1-(844)-777-7319.

Please note that the information found within this section, and the procedure outlined above are provided exclusively for notifying the Company that you believe your copyrighted materials have been infringed.  The preceding information and procedures are intended to comply with the Company’s rights and obligations under the DMCA, but do not constitute legal advice.  It may be advisable to contact an attorney regarding your rights and obligations under the DMCA, in addition to other applicable laws.

California Consumer Privacy Act of 2018 (“CCPA”) Privacy Notice for California Residents.

 

California’s legislature adopted the CCPA for the benefit of California residents with regard to their data and privacy rights.  As such, this Privacy Notice supplements and is incorporated into the Privacy Policy, and applies solely to visitors, users, and other person(s) who reside in the state of California.  This Privacy Notice adopts and incorporates the definitions and meaning of terms as set forth in the CCPA. 

For this section only, the term “Personal Data” refers to any information that identifies, relates to, describes, or is capable or being associated with, or could reasonably be linked (both directly and indirectly), with you the User.  The term “Personal Data” does not refer to or include: publicly available information from government records; de-identified or aggregated consumer information (such as internally created codes or reference points not readily associated to a person or persons); and information specifically outside the CCPA’s scope (such as – health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the California Confidentiality of Medical Information Act (“CMIA”)); clinical trial data; or personal information covered by industry specific privacy laws (such as the Fair Credit Reporting Act (“FRCA”), the Gramm-Leach-Bliley Act (“GLBA”), California Financial Information Privacy Act (“FIPA”), and the Driver’s Privacy Protection Act of 1994 (“DPPA”)).

Use of Personal Information under the CCPA. We do not sell as have not sold any Personal Data in the preceding twelve (12) months.  However, we may use or disclose Personal Data we collect from our Users for one or more of the following purposes:

  • To improve customer service: The information you provide us helps us respond to your customer service requests and support needs more efficiently.  We may use your relationship with the Company, including use of the Site, to improve our services and respond to your requests.
  • To personalize and improve user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their transaction(s) with the Company, or for responding to User inquiries, questions, and/or other requests.  The Company may create a Mailing List for future communications. If a User decides to opt-in to our Mailing List, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
  • As required by law enforcement: To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As required by law: To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.
  • To market potentially beneficial services to you: We may need you to provide certain information to us to personalize your Site experience, and to deliver content and product and service offerings relevant to your interests and may do so via email or text message (with your consent, where required by law).

Your Rights and Choices under the CCPA.  The CCPA provides California residents with a number of rights and choices pertaining to their Personal Identification Information. For example:

  1. Right to request access to information – you have the right to request and obtain from the Company information regarding the disclosure of the following:
    1. The categories of personal information we collected about you.
    2. The categories of sources for the personal information we collected about you.
    3. Our business or commercial purpose for collecting that personal information.
    4. The categories of third parties with whom we shared that personal information.
    5. The specific pieces of personal information we collected about you.
    6. If we disclosed your personal information for a business purpose and identifying the personal information categories that each category of recipient obtained.
  1. Right to request the deletion of information – You have the right to request that we delete certain Personal Data. However, we may deny this request in any of the following situations where retention of the information is necessary to: complete the transaction for which the information was provided; detect security incidents; debug products to identify and repair errors; exercise free speech; comply with all other California laws and regulations; comply with all federal laws and regulations; enable solely internal uses reasonably aligned with User expectations; comply with a legal obligation; and make any other internal and lawful use of the information compatible with the context in which you provided it.
  1. Exercise your rights – In order to exercise your rights under the CCPA, you (or an individual authorized to contact us on your behalf, or if you are making a request on behalf of a minor child) must provide a written request related to your Personal Data. You may only request for access once within a twelve (12) month period and it must include sufficient information allowing us to reasonably verify you are the person about who we collected personal information (or an authorized representative), and describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to your request.
    1. If your request insufficiently describes the actions you wish us to take, and/or fails to provide enough personal information so that we can verify your identity (or authority to act on behalf of another), we will be unable to substantively respond to your request.
  1. Response – We shall endeavor to respond to a request for information within fort-five (45) days following its receipt. If additional time is needed to reply, we shall inform you of the reason and extension period in writing.
    1. For Requests to Access: Our response will only cover the preceding twelve (12) month period.  If applicable, the response will set forth the reason(s) we cannot comply with the request.
    2. We reserve the right to charge a fee to process and/or respond to requests deemed excessive, repetitive, or manifestly unfounded. If such a determination is made, we shall inform you of the decision and provide a cost estimate prior to completing the request.

General Data Protection Regulation (GDPR) Notice

This section provides additional information about our Privacy Policy relevant to users from the European Union. In accordance with the laws and regulations of the European Union, it is required that we use your personal information as follows:

  • It is our legitimate interest to perform our obligations in accordance with any contract or agreement that we may have with you.
  • It is our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide our services to you in the best way that we can.
  • It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us.

You can view and edit any personal data that you have provided to us using this website. Automated processing of your Personal Identification Information is necessary to operate the Site effectively and to provide counseling and related services.

You can exercise any of the rights the law confers to you, for example: opting-out of all data processing, or requesting the erasure of your data by following the instructions on our opt-out page. In some cases, we may be required to retain personal data to comply with applicable medical record retention laws.

Company is the Controller with respect to your personal data. You can contact our Data Protection Officer with questions, concerns or objections about this policy, or about your data by writing to:

Data Protection Officer
420 N. Center Dr., Suite 143,
Norfolk, VA 23502, USA
compliance@lnbsolutions.com

You can contact our EU Representative by writing to:

LNB Solutions, Inc. EU Representative
Vía 420 N. Center Dr., Suite 143, Norfolk, VA 23502
compliance@lnbsolutions.com

 

Changes to this Privacy Policy.

We have the discretion to update this privacy policy at any time for any reason. If we make such an update, we will revise the “last updated” date found at the bottom of this page. We encourage Users to frequently, and periodically, check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms.

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please discontinue all use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those later changes.